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Privacy Policy

Privacy Policy

At Imfashini Attire, we respect your privacy and are committed to protecting the personal information you provide when using our website, www.imfashini.co.za.

This Privacy Policy explains what information we may collect, how we use it, how we protect it and your rights regarding your personal information.

1. Information We Collect

When you create an account, place an order, contact us or use certain features of our website, we may collect information such as:

  • Name and surname
  • Email address
  • Telephone number
  • Delivery and billing address
  • Account login information
  • Order and purchase information
  • Product preferences and selections
  • Information you provide when contacting us

We may also automatically receive certain technical information when you use our website, such as your browser type, device information, IP address and basic website usage information.

2. How We Use Your Information

We may use your information to:

  • Create and manage your customer account
  • Process and manage orders
  • Process payments
  • Arrange delivery of purchased products
  • Communicate with you about your orders
  • Respond to enquiries and customer support requests
  • Improve our website, products and services
  • Maintain website security
  • Prevent fraud, abuse or unauthorised activity
  • Comply with applicable legal requirements

3. Payment Information

Payments may be processed through third-party payment service providers.

We do not intentionally store complete payment-card details on our website. Payment information may be processed directly by the relevant payment provider in accordance with its own privacy and security policies.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers where required to operate our business and provide services to you.

These service providers may include:

  • Payment service providers
  • Delivery and courier providers
  • Website hosting providers
  • Technical and security service providers
  • Professional or legal service providers where necessary

We only provide information reasonably necessary for the relevant service or legal requirement.

5. South Africa

Imfashini Attire currently operates and sells products within South Africa only.

Our services are intended for customers providing valid South African delivery addresses.

6. Cookies

Our website may use cookies and similar technologies to maintain sessions, remember preferences, improve website functionality and understand how visitors use the website.

Cookies may be used for essential website functions such as login sessions, shopping-cart functionality and security.

For more information, please see our Cookie Policy .

7. Advertising

Imfashini Attire does not use Google AdSense or third-party advertising networks to display advertisements on this website.

We therefore do not use advertising cookies for the purpose of serving personalised third-party advertisements through Google AdSense.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records and complying with applicable legal obligations.

10. Your Privacy Rights

Subject to applicable South African law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion where legally applicable
  • Object to certain processing of your information
  • Ask questions about how your information is processed

Requests may be subject to applicable legal requirements and reasonable verification procedures.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent or as otherwise permitted by applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of third-party services before providing them with personal information.

13. IMFASHINI ATTIRE Affiliate Program

IMFASHINI ATTIRE may offer an affiliate program that allows approved affiliates and partners to promote our products and earn commissions on qualifying sales generated through their unique affiliate links or referral methods.

Affiliate commissions are subject to the applicable terms and conditions of the IMFASHINI ATTIRE Affiliate Program.

Affiliates are responsible for promoting IMFASHINI ATTIRE honestly and in accordance with applicable advertising, consumer-protection and other relevant laws and regulations.

Affiliate earnings are not guaranteed and may depend on qualifying purchases, cancellations, refunds, returns and other conditions applicable to the affiliate program.

Minimum withdrawal amount: Affiliates must have a minimum available balance of R500 before a withdrawal can be requested.

Additional affiliate program requirements, commission terms and payment conditions may apply.

14. Returns and Return Requests

We want our customers to be satisfied with their purchases. If you would like to request a return, you must contact IMFASHINI ATTIRE within 3 days of receiving your order.

To request a return, please send an email to:

info@imfashini.co.za

Your return request should include:

  • Your full name
  • Order number
  • Product name
  • Reason for requesting the return
  • Photographs where the product is damaged or incorrect

Products requested for return should generally be unused, unworn and in their original condition and packaging, subject to applicable law and any specific product restrictions.

Return requests received after the 3-day period may not qualify under our standard return policy, except where applicable law provides otherwise.

Customers should wait for confirmation and return instructions from IMFASHINI ATTIRE before sending a product back.

15. Refunds

Where a return is approved and a refund is applicable, the refund process will depend on the reason for the return, the condition of the product and the applicable payment method.

Refunds will be processed using the applicable payment method or another appropriate method communicated to the customer.

Nothing in this return or refund policy is intended to limit any rights that customers may have under applicable South African consumer-protection law.

16. Delivery

IMFASHINI ATTIRE uses third-party delivery providers to deliver customer orders.

Our delivery partners may include:

  • The Courier Guy
  • PAXI

Delivery times may vary depending on the destination, selected delivery method, courier operations and other circumstances.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or privacy practices.

Any updated version will be published on this page.

18. Contact Us

If you have questions about this Privacy Policy, returns, refunds, affiliate commissions or how your personal information is handled, please contact us:

Imfashini Attire (Pty) Ltd
Greytown, South Africa
Email: info@imfashini.co.za
Phone: +27 79 832 5807


Last Updated: 18 September 2026

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